Top Questions

Top questions

How does Subaru Just Drive work?

Subaru Just Drive is an all-inclusive subscription that gives you access to a top-of-the-line Subaru vehicle, insurance, maintenance, and more for one monthly payment. To get started, simply download the Subaru Just Drive app.

What is included in a Subaru Just Drive subscription?

Every Subaru Just Drive subscription includes access to a vehicle, insurance, maintenance, and taxes. 

Your Subaru Just Drive subscription also includes concierge service for pickup and delivery of your vehicle, roadside assistance coverage, vehicle repairs, SUBARU STARLINK® activation, and 14,400 miles per year. If you choose to subscribe to the Subaru Crosstrek, Outback, or Forester, you also have the option to upgrade to the Subaru Ascent up to three times per year for up to one week at a time!

For information on the different Membership Plans of Subaru Just Drive service, check out our pricing.

What vehicles are included with Subaru Just Drive?

Subaru Just Drive offers a wide range of capable, adventurous vehicles — from the Crosstrek to the Ascent. Vehicle availability varies by location and membership tier. Check out our pricing page for a preview.

How does insurance work?

Insurance is included with all Subaru Just Drive subscriptions. Approved drivers are covered by the Subaru Just Drive insurance policy. Policy highlights:

$1,000,000 liability coverage (combined single limit)

$300,000 uninsured motorist coverage (combined single limit)

$2,000 medical payments to offset any out-of-pocket or deductible costs

$1,000 member deductible

How long can I keep a vehicle?

Each Subaru Just Drive subscription is a 12-month commitment. If you would like to subscribe to a different Subaru Just Drive vehicle at the end of your subscription, just let our team know, and we'll make arrangements for your new vehicle.

How new are the vehicles?

Subaru Just Drive subscription vehicles are all 2020 models and are Premium/Limited trim lines.

Signing Up

Signing up

How do I join Subaru Just Drive?

Download our app here  and hit “Sign up”. Follow the instructions to create an account. You will need to provide a credit card, select a plan and provide a picture of your driver’s license. We will verify your information, check your driving and credit history. We may need to speak with you during that process. In most cases, we can approve an application within one to two business days. Then we will contact you to get you started.

Must be 25  years of age or older with a valid driver's license. Not everyone will qualify.

Is Subaru Just Drive in my area?

Today, Subaru Just Drive is live in areas of Aurora, CO, Salt Lake City, UT and Highland Park, IL. Sign up for news and updates to stay informed on when Subaru Just Drive will be in your area.

Who is eligible?

Anyone 25 or over with a valid license and acceptable driving record. Applications are subject to driving record review, background check, and approval. Not everyone will qualify.

How do I receive my first vehicle?

Once accepted, your Subaru Just Drive concierge will work with you to deliver your first vehicle. We recommend you reserve at least 30 minutes for your first delivery so we can answer any questions and show you the ropes.  

Everyday usage

Everyday Usage

Everyday Usage

Is smoking allowed?

Smoking is not allowed in any Subaru Just Drive vehicle.

Are pets allowed in vehicles?

We do allow pets in the vehicles, but they must be transported in a carrier. It is better for the vehicle and safer for your furry friend.

What happens if my vehicle needs repair?

Our goal is that you will never have to worry about maintenance or repair issues. If something unforeseen occurs, use the Subaru Just Drive app to notify us and we'll get you back on the road right away. If your vehicle needs repairs or maintenance, our team will get you into a temporary ride while we take care of your vehicle. Once service is complete, we'll return your Just Drive vehicle.

What happens if I get into an accident?

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties and notify the police. Once the situation is stabilized, call your Subaru Just Drive Concierge. We will bring you a fresh vehicle and handle everything with respect to the vehicle involved in the incident. 

Pricing & payment

Pricing & payment

How do I pay?

Subaru Just Drive accepts all major credit cards.

Is there an activation fee?

There is a one-time $500 activation fee that is to be paid on your first delivery.

When is my monthly subscription due?

The subscription payment is due on the day of your first delivery and will recur each month thereafter.

What about fuel?

All Subaru Just Drive cars are delivered with a full tank of gas, and Subaru Just Drive members are only responsible for the fuel they use. Subaru vehicles run exclusively on premium-grade fuel. 

When is payment due?

A valid credit card is required during sign up. Your first monthly payment and one-time activation fee will be charged when we confirm delivery of your first vehicle. Subsequent payments will be charged on a monthly basis, in advance. Any additional charges for mileage overages are charged at the conclusion of your Subaru Just Drive subscription. 

What is the minimum commitment to Subaru Just Drive?

The minimum commitment length 12 months. After that, your subscription will automatically renew. Early termination of your subscription due to special circumstances may be allowed subject to review and requires a 31-day notice.

Other Program Details

Other Program Details

Where can I find the insurance card?

View a digital version of your insurance card under "Your Current Ride" on the home screen of your Subaru Just Drive app. Hard copies of the insurance card can also be found in the glovebox.

Is there a mileage limit ?

There is a mileage limit with your Subaru Just Drive subscription. Your subscription includes 14,400 miles per year. Any additional miles are subject to a 35¢ overage fee per mile at the conclusion of your subscription.

Can anyone else drive the vehicle?

Yes, two additional eligible drivers may be registered and added to the member’s account, pending a driving history review. All we need is the name, phone number, and email address of the individuals you'd like to add.

Are members responsible for their Subaru Just Drive car?

Yes, we expect our members to take care of Subaru Just Drive vehicles as if they owned them. We expect our members to use premium-grade fuel. Please drive responsibly, keep your vehicle clean, and let us know of any minor dings or spills via the Subaru Just Drive app.

What data does Subaru Just Drive collect?

We want to ensure the best service and safety for all of our members. To do so, we keep track of various data points to record vehicle and driver history. For more information on terms of use, please reference Subaru Just Drive's privacy policy.

Camden, New Jersey
hello@subaru-justdrive.com
+1 (855) 971-2355
To join, download the Subaru Just Drive app and apply for membership.
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